Amy joined Mountain America in 1997 as a member service representative and quickly joined the loan team. For the past 24 years, she has been involved in all aspects of credit: residential, consumer, commercial and business. Since 2012, Amy has served as Vice President of Mortgage Services, where she is a trusted advisor for high-level lending policy decisions regarding residential, commercial and consumer loans. His leadership has been instrumental in expanding the credit union’s power and lending capacity within the community, including:
- With a focus on member experience, Mountain America became the country’s first lender to digitally close FHA and VA loans.
- During Amy’s tenure, mortgage volume increased from $ 40 million to finish $ 2.6 billion.
- Amy’s ability to implement continuous improvement and innovation has enabled the team to increase loan volume from $ 2.56 billion over the past eight years with a modest increase in staff.
“It’s not just about taking out a loan, it’s about making the process easier and faster, for borrowers and employees, which makes it enjoyable,” says Moser. “The loan is an essential part of helping our members achieve their financial dreams.”
During her time in mortgage services, Amy worked tirelessly to make members’ dreams come true and create an efficient and user-friendly loan process. Over the past few years, she has led initiatives to help members overcome barriers to homeownership. Through personalized service and educational videos, the Mortgage Team helps members understand and explore the loan options that are best for them, the amount they can easily afford, and how the loan process works. mortgage loan application.
“Over the years, Amy has demonstrated her ability to anticipate the future needs of our members and the organization,” says Nathan Anderson, Chief Operating Officer of Mountain America Credit Union. “Amy’s strategic and member-centric approach has allowed Mountain America to become an industry leader and achieve record growth. I have no doubts that in her new role, Amy will help all of her teams reach even greater heights.
Recognizing the critical role each employee plays in the success of the organization and the member experience, Amy strives to foster a culture that fosters teamwork and development opportunities. She is committed to helping her team succeed and is interested in the success of credit unions as a whole. She currently sits on the boards of the American Credit Union Association (ACUMA) and the housing subcommittee of the Credit Union National Association (CUNA). Previously, she served on the Freddie Mac, Fannie Mae and Electronic Mortgage Registration System committees. Amy is actively involved in her local community – she often volunteers at Ronald McDonald House and provides necessary supplies to elementary schools with high percentages of low-income families.
As a proven industry leader, Amy and her team have received the following awards and honors: 30 Women to Watch from Utah Business Magazine and a 2020 Mountain America Summit Award (Mortgage Team).
SOURCE Mountain America Credit Union